Last updated on April 12, 2022
1. NOTICE OF ARBITRATION PROVISIONS
Your use of our Site is subject to binding individual arbitration of any disputes which may arise Please read carefully and do not use our Site if you are unwilling to arbitrate any disputes you may have with us (including without limitation any disputes relating to this Purchase Policy) as provided in the Terms of Use.
2. CUSTOMER SERVICE
For any information, questions or advice on the order or the products, SMOENGI’s Customer Service may be contacted by e-mail to the address: help@smoengiskincare.com
3. THE ORDER
3.1. The various stages of the order are as follows:
3.1.1. Order on the Site
Prior to buy on the Site, the purchaser shall create its own personal user account. The purchaser selects the product(s) of his/her choice and adds it/them under the heading “Add to cart”. He/she can check the details of the planned purchase and change them at any time. The purchaser must then confirm his/her details, billing address, location and the selected payment method. The purchaser carefully reads and confirms the order at each stage of the order process. When the purchaser confirms his/her order by clicking on the “Confirm your payment” icon, he/she is deemed to have accepted the contents and conditions of the order, the prices, characteristics, quantities, and delivery deadlines for the ordered products. The order cannot be amended or cancelled by the purchaser after the purchaser has confirmed payment.
3.2. Order confirmation
Immediately after you have successfully placed your order, you will receive an e-mail that contains information regarding the details of your order. The order confirmation is your receipt that can be printed for your records. The order confirmation e-mail includes your order number, the details of the products and corresponding prices, your ship-to and bill-to information, and the ship method. Receipt of the order confirmation e-mail does not mean that your order has been accepted. Acceptance of your order occurs only when we have tendered the products to the carrier for delivery. You may track the status of the order or reach out to our customer service at help@smoengiskincare.com
4. PRICES
The prices of products displayed on the Site are quoted in U.S. Dollars, are valid and are inclusive of shipping and tax charges.
5. PAYMENT CONDITIONS
5.1. Payment Processing
Your card will be debited within 5 days from the date of order.
5.2. Payment Method
You must submit your card number, the expiration date, and the security code (digit number on the back of the card). All transactions are encrypted for your safety. Although we try to maintain the security of the Site, we do not guarantee that the Site will be secure. We are not liable for any misuse of information by third parties.
6. SHIPPING AND DELIVERY
6.1. Shipping
We will make every effort to deliver the products within the time indicated on the Site and in any event within four to five (4-5) days of order confirmation. Nevertheless, delivery times are estimates only and we shall not be liable for late delivery. If we are unable to deliver the products to you within said thirty (30) day period, we will refund any sums paid by you unless you consent to late delivery.
6.2. Delivery procedure
We ship worldwide via DHL, if required, provide clear delivery instructions if the delivery address is difficult to locate or access.
7. HOW DO I RETURN A PRODUCT?
We do not accept returns of products purchased on www.smoengiskincare.com. Returns are only accepted in the rare case that you receive incorrect or damaged items. Please contact customer service within 14 days of receiving your incorrect order at help@smoengiskincare.com and we will be sure to arrange your refund.